by 
Despite glowing reviews, the recently released Evercade Nexus has gotten off to a somewhat rocky start at retail, with a handful of owners complaining of issues with the handheld's display.
Some of the protective screens in certain Nexus models weren't seated correctly, causing them to stick out from the main body of the device. Other buyers, according to YouTuber Crazy Burger, have received units with dead pixels present.
Blaze boss Andrew Byatt has responded quickly to these issues and published a statement – penned during a visit to Blaze's manufacturing partners in Shenzhen, China – addressing the problems.
"If you’ve received a console with a problem, I’m sorry," he says. "You should be able to enjoy your new hardware from the moment you open the box, and it’s our responsibility to help when that isn’t the case."
Byatt continues:
"One of our main priorities during this visit has been investigating the reported issues with Nexus screen glass and its fitting within the console.
I’m pleased to confirm that we’ve identified the manufacturing fault responsible for this protective glass fitting, and corrective action has been taken at the factory to rectify it. I’m also happy to reassure customers that following our investigations, the number of units potentially affected is significantly lower than what was assumed through online discussions. This information is crucial for us as we can now proportionally scale fixes for anyone who has had a problem, and it means the majority of Nexus owners should not be worried.
We expect high standards from the products we make, and where something hasn’t gone as expected, we need to understand why. So we have been reviewing the relevant manufacturing and quality control procedures with our partners to help prevent them from occurring in future production."
Blaze is telling impacted customers to get in touch to arrange a replacement.
Byatt adds that those who purchased one of the limited-edition Nexus handhelds need not worry if they are affected by this fault. "We can confirm that we’ve secured like-for-like replacement units, so please do not be worried and contact our support team if needed."
He concludes:
"We’ve made important progress here in Shenzhen, but we’re not considering the job finished. Our focus remains on helping affected customers, improving our processes, and making sure that Nexus delivers the experience we intended."